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Customer Portal: Patch Notes

A little while ago, we rolled out our new shiny Customer Portal where you can keep track of all your orders, and have a look at the status of your Group Buy orders.  We know what it’s like to play the waiting game so we wanted to make the experience as streamlined as possible for those who want a quick look. Our fave part?  You can now change your shipping address!  That’s right -- there is no need to email customer support anymore for these requests as you can change it from the Customer Portal any time!  (Speaking of which: Sanctuary/BRED fam, have you updated your shipping addresses? They’re coming!) Let us take you through a quick tour of the...

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Introducing CandyBar Premium Round 2

It's time—after a successful first round, we're excited to launch round 2 of the CandyBar Premium, now in a new selection of colors! 📅 Group Buy open from April 10 to April 24. This is not limited in quantity. Estimated fulfillment is June 2020. 🍬 The CandyBar Premium is a compact keyboard with a unique layout: it's a 40% keyboard with a numpad, featuring an optional split spacebar and a lefty and righty numpad option. With some configuration, you can customize the layout to your needs. CandyBar Premium round 2 colors For round 2, we're offering the following colors: Black Cacao (Black) 3 Amigos (Space Grey) Cherry Bomb (Red) Pop Rocks (Lavender) Zero (E-white) Rock Candy (Frosted Polycarbonate) See the...

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Ink Apparel Lookbook 2020

Tonight we are releasing the ink apparel collection, Holy Panda's darker and sea-depth digging counterpart.  So many keyboard fans have been asking us for some more black apparel to sport and we are excited to release this piece designed by Qlavier and wintheart. View the Ink Collection on the TKC website View the Ink Collection on the TKC website Photo/model credit: LVCRFT + Z

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Introducing improved Customer Portal and International Shipping

We're excited to bring two new updates: a customer portal to better manage your orders, and lower international shipping rates. Customer Portal Improvements You can now check on the status of your order and change your shipping address from our new customer portal.Check Order Status See where your orders are at all in one place. Change shipping address (To Be Added) If you've changed addresses since you ordered a Group Buy Product, you can will be update your shipping address yourself in the portal in a future update New International Shipping Rates We've worked hard with our warehouse partner to obtain some very attractive rates for international buyers. The new service is provided by FedEx, and transit time is 5-14...

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Community Survey Results

Back in December, we ran a community survey as part of our Advent Calendar. Just under 200 people responded. We got lots of different answers where you talked about what sets and boards you were excited about, and also lots of similar answers about how you were looking forward to receiving your Group Buy orders. We've summarized the common answers here 🌸 Thank you everyone for participating! How long have you been into keyboards? There are a lot of new folks in the hobby! 30% of respondents have been into keyboards for less than a year. The exact results: 30.5% – Less than a year 46.7% – 1–3 years 13.2% – 3–5 years 9.6% – More than 5 years What...

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