Looking for answers?
For quick answers: We’ve set up an FAQ section that can (hopefully!) answer any quick questions you might have.
Updates for products: For updates on your pre-order orders, check out the Updates page! Please note that our Updates page is updated frequently and if there is no update, we are still waiting to hear back, or that things are still in progress.
New products, extras, etc: If you are looking for news on products, please subscribe to our newsletter, or follow us on social media. Any time we are releasing a product, we will always ensure the community knows about it!
Ready to submit your ticket?
If none of the above answer your questions, get in touch with us!
Make sure you provide us the following information:
- Your name
- Email address (one you can be reached at)
- TKC Order number
- Description of what’s going on
Please allow up to 5 business days for a reply.
Have you sent in a ticket and you haven’t heard a response from us? Please resend in the ticket. If you were in touch with a CS rep, please provide the name of the rep in your ticket. This helps us greatly with keeping track of cases, and ensuring that it goes to someone who is familiar with your situation.
Note: Traditionally ticket numbers are provided, however our ticketing system organizes tickets per customer via email address. Please try to use the same contact email address when working with our support team to get the fastest service.