FAQ

Here are some answers to some frequently asked questions. 

I need to update my address / cancel an order / add to my order / etc, what do I do?

Please end an email to orders@thekey.company. Include your order number and the specifics. We only need your new address.  We will respond within 2 business days.

Got any updates on the __________  group buy?

Please always check the product pages for the latest updates on a buy. The most recent update will be posted there. If the latest update is a few weeks old, thats because there is nothing new to report! 

When will _____ extras be available? 

I get 2 emails a day about Drifter extras. As stated on the product page, they will be made available once the orders ship and all the GB participants have been taken care of. Child kits will be made available to current participants PRIOR to shipping the buy. Limit 1 per customer. The remainder will be made available raffle style due to the overwhelming amount of requests I get. 

I sent you a message on Reddit or GeekHack regarding an order and you didnt respond. What the hell, man?

Please, PLEASE, keep all correspondence regarding order issues and inquiries through the customer service email, orders@thekey.company. I pay for a ZenDesk account to keep track of everything so that nothing gets lost. ZenDesk doesnt play nice with Reddit or GeekHack (maybe it does, but I have no idea how to set it up)