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TKC Behind the Scenes Update

Hey everyone, we realize it’s been an overdue update on all things customer service, what’s to come, and some of the bumps we’ve encountered and needed to overcome as a team. Let’s get to it! Customer Service Update Last month we made a big move: we moved support systems which took approximately 2 weeks of transition time.  During this time, we accumulated a backlog, but we also hired on a new CS rep. (Please welcome Bryiah!) There are features we’d like to implement (including long-awaited Instagram functionality!), but we are going to be working on our backlog, and outstanding priorities before this happens. In the meantime, we’d like to communicate the best way to get answers for CS: For quick...

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Welcome to Kiwi Kuesday

Hope all of you are enjoying the summer! Last month we released a fresh batch of Tangies, and to end summer with a bang, we wanted to serve up the debut round of Kiwi Switches! Here’s what you need to know. What are Kiwi Switches? The Kiwi Switches are the newest member of the Fruit Switch Family, joining our community fave Tangerine Switches. They are: 67g Tactile with a T1 stem Lightly factory lubed Translucent bright green with N9 Grey stem Proprietary C³Equalz top housing design (same as Tangerine Switches) Gold-plated internals When is Kiwi Kuesday? If you guessed that it’s gonna be on a Tuesday, you’re right. Kiwi Kuesday is Tuesday, August 25th You were sayin’ it, and we...

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TKC Mid-Year Update

If you’re reading this… We made it. (Complete with outdated references, we know.)  Thanks for joining us on this ride, and what a crazy ride 2020 has been— it’s safe to say that it goes without saying! Despite the global pandemic we are facing together as a unified world, we’ve managed to make the best of it and we’re so grateful for the support, love, and passion that the community brings to the table.  We are almost at our 4 year anniversary, so we figured to celebrate this midpoint-ish moment in time to reflect. Let’s take a look at 2020 so far… Keysets To date, we’ve released 15 different keycap collections with the TKC community.   We broke a major milestone,...

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We're giving away an 808-Boom Bass Kit

No better time than now to launch an 808-Boom Bass Kit giveaway, since it's August 8th! (8/08, get it?) We made it super easy to enter: We're hosting it on Gleam, and it's not mandatory to follow us, or retweet any messaging.  We want to hear from you:  Given how much the hobby has grown, what are you looking forward to next? Feel free to enter using your email, or other popular forms of social media such as Discord, Google, Facebook, or Twitter.  You can also get more entries by joining the Clack Fancy and/or TKC Discord servers, visiting the Children's Music Fund website, following TKC on Twitter, or making your own post anywhere you'd like to bring awareness to...

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We’re migrating to a new support system

Important note: Please be advised that our Customer Support team is experiencing a high-level of backlog as we transition from our old support system to our new one. Why the change? Our old support system was unable to support folks who are asking questions on our social media platforms such as Instagram.  Although our Social Media team is responsive, they do not have access to customer order information to support incoming inquiries. We will make a new announcement once everything has transitioned over, but for now, please continue submitting tickets via our Contact Us page with the following information: Your name Email you can be reached at TKC order number Description of the issue What to expect during this period...

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